Thursday, March 5, 2009

Your Realtor of Choice

I love my job, four words that I haven't always been able to say until I started my real estate career a few years ago. I liked my job, I admired and respected the people I worked with and I enjoyed working in a service oriented culture that had the ability to blow people's mind with the levels of service we consistently maintained and strived to beat. You see, I was a part of one of the best hotel management teams in the Country, and we were recognised by our peers who voted our hotel the Hotel of the Year in 2005 for our company. We had over 40 hotels in our chain at the time and this was a real honour, but even with us reaching these lofty heights I still felt there was something missing so I decided to leave my position and start working for myself.

This was not an easy decision, the salary was very good, the people I worked with were even better and I was well on my way to attaining my own hotel to manage. I also have two young children at home and it would have been extremely comfortable and safe to continue on my journey in the hotel business and fore go the journey of risky self employment.


But to me comfortable isn't something to strive for, I want to continually challenge myself and the 'easy way out' was never a real option. I've never been one to lie down and accept the path my life is on if I don't believe it to be the right one. I left England at the age of 21 after completing my hospitality management degree and emigrated to Canada because it was the right decision for me. My family understood my drive to experience life, were very supportive and admired me for following my hopes and dreams. When it came to leaving the hotel my colleagues understood my desires, were very supportive and admired me for my decision to jump from complete comfort to absolute uncertainty. And that's what starting as a Realtor was - absolute uncertainty - and I LOVE it!

Real Estate, whether you work in the industry, are selling your home or buying your home is and always will be a topic of hot discussion, whatever the market conditions. It's the uncertainties that make the market what it is, just like the stock market. It's my job to offer advice and service to people to help them navigate those uncertainties and achieve their desired outcome. Not unlike the hotel business, the real estate business, in my humble opinion, is all about service and relationships. You have to be comfortable dealing with your Realtor and your Realtor has to be able to provide you with the service over and above what you expect. Honesty, Integrity, Confidentiality, Disclosure are all traits that Realtors are lawfully required to provide, and that most Realtors advertise but it's the skills they don't advertise that I believe are more important - Sincerity, Compassion, Understanding, Patience, Urgency, Professional yet Personable are some of the service oriented traits that make the top Realtors stand above the crowd.


So why do I love my job? I love my job for 2 very different reasons. The first is the People - my results are based on my performance, no way around it - if I don't perform - I don't get paid. For me to perform I have to be constantly meeting and talking to new people, which is the one thing I did Love about my job in the hotel business, I love meeting and interacting with new people. I also Love keeping in touch with past clients that I've worked with to buy or sell a house and finding out how people are getting on in their new homes and lives.

The second reason I love my job - I am able to spend more valuable time with my family. Sure I work a lot, as all entrepreneurs do, and I work at varying times of the day depending on my clients needs, but I also take the time to take my kids to their ski lessons, basketball lessons, soccer lessons, mountain biking lessons, tobogganing - the quality time to see my kids grow that the hotel business could not afford me - and no amount of job comfort can compare to that precious time.

In these uncertain economic times a few of my friends think I'm crazy being a Realtor, but it's these uncertain times that make being a Realtor so exciting and so important in our community. If you were to ask me what you house is worth today I'm going to be frank and honest with you -prices have dropped and you may not like the answer - but I can guarantee that you'll LOVE the sincerity, compassion, understanding, professionalism and personality that I bring to MY service.

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